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Customer Service Representative I

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Job ID 130443 Date de publication 08/25/2022 Site: Mouscron, Belgique

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Sales & Customer Support Representative for Gourmet & Distribution is supporting the Sales Manager in building and maintaining relationships with the Gourmet Accounts in Europe and Asia for the portfolio of products made in  CCC Europe.  He/she is responsible for supporting our customer promise and combines a good knowledge of sales processes with a dedication to maximize customer satisfaction, meeting customer expectations with regards to orders and deliveries.
He/she is the primary point of contact for our customers dealing  with new inquiries, call-off execution and invoicing, and therefore he/she coordinates activities between the different departments involved (mainly sales, contract desk,  planning, transport, quality) in order to achieve the committed service levels.
In this role he/she will demonstrate high responsiveness and easy accessibility to our customers, making it simple for the customer to do business with us, in this way driving further growth in Gourmet & Distribution as per our strategy.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned


Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Fluent in Dutch, French and English

Preferred Qualifications

  • Bachelor’s degree with 3 to 5 years relevant working experience
  • Good communication skills, service minded personality
  • IT systems literate  (ERP, CRM and MS Office)
  • Understanding of basic supply chain processes
  • Fast learner,  adaptable,  curious 
  • Well organized in administrative tasks
  • Good time management skills to deal with multiple priorities
  • Sense of accountability  and results oriented
  • Able to manage and take decisions  in stress / emergency situations
  • Pro-active, fast and creative in problem solving
  • Strong team player

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:  
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